💳 Donation & Refund Policy

Basant Memorial Trust

---

Thank you for supporting Basant Memorial Trust‘s mission. Your contributions are vital to our work and enable us to make a lasting impact in the communities we serve — from education and healthcare to women empowerment and community upliftment.

---

1. 📋 Scope of Policy

This policy applies to all donations made to Basant Memorial Trust through our:

• 🌐 Official website

• 📱 Third-party donation platforms

• 🏦 Direct bank transfers

By making a donation, you acknowledge that you have read and accepted the terms outlined in this policy.

---

2. 🔒 Non-Refundable Nature of Donations

All donations made to Basant Memorial Trust are strictly non-refundable.

As a registered charitable public trust, funds are immediately committed to our various social projects, including:

• 📚 Education & scholarship programs

• 🏥 Free medical camps & healthcare drives

• 👩 Women empowerment & skill training

• 🏘️ Community upliftment initiatives

• 🌱 Environmental awareness programs

Due to the nature of these operations and tax compliance regulations, we cannot retract or refund funds once the transaction is completed.

---

3. 🔁 Recurring Contributions

Donors who have enrolled in a recurring donation program may cancel their participation at any time.

Important Points:

• ✅ Cancellation requests must be submitted at least 7 business days prior to the next billing date

• ✅ Cancellation applies only to future charges

• ❌ Any donations already processed are non-refundable

• 📧 Cancellation requests must be sent to our official email or support team

---

4. 🚨 Fraudulent or Unauthorized Activity

If you suspect that your payment method was used without your authorization:

• 🏦 Contact your bank or credit card provider immediately

• 📞 Notify Basant Memorial Trust within 48 hours of the transaction

• 📋 We will cooperate fully with financial institutions to investigate proven fraudulent activity

Note: Reports made after 48 hours of the transaction may not be eligible for investigation support.

---

5. 🔄 Duplicate Transactions

In the event of a verified technical error resulting in a duplicate charge (where the same donation was processed more than once):

Steps to Follow:

1. 📧 Contact our support team immediately

2. 📄 Share your transaction IDs of both charges

3. 🔍 Our team will review and verify the duplicate transaction

4. ✅ If confirmed, the duplicate amount will be rectified accordingly

Only verified technical duplicate transactions are eligible for review. Intentional multiple donations are non-refundable.

---

6. 📞 Contact Details

For any queries regarding your contribution or this policy, please reach out to us:
Email Us-  [Your Email]

---

Basant Memorial Trust is committed to using every donation responsibly and transparently. We thank you for your trust, your generosity, and your belief in our mission to build a better, more equitable society — one community at a time.